To protect our customer rights, we offer 14 days Easy Return
All items are checked for defect before wrapping and shipping. In an unforturnate case that whenever received defective or incorrect items, we have a 14-day return policy upon receipt of the order subject to the following terms and conditions:
- In this situation, we will priority proceed the return within 3 days
- Item must be in its original purchase condition, Item must be unused, unmarked and not defaced in any manner.
- Items purchased as part of a set or multi-item pack must be returned as a whole set.
- Label tag(s) shall be remain uncut.
- Items that used our alteration service is not entitle for return policy.
What is the return process?
- Email us at firstname.lastname@example.org
- kindly provide the details as below
- << Order Number >>
- << Name >>
- << Contact >>
- << Email >>
- << Refund details >>
What about postage charges?
- If the mistake was case by Vogamade (e.g damaged items / wrong items / wrong size of courier), We will borne the postage fees during the item(s) send back to us. We will appoint our logistic parter Easy Parcel to arrange pick-up at your door-step.
- If the return reason is due to not satisfied with our product or regret of purchase or size changing, customer shall borne the postage fees of return.
How long does the refund takes?
- Please allow 14 working day upon received your return parcel.
How much refund i can get?
- Fully refund will be made in situation of damage parcel / wrong items.
- Partial refund will base on actual pay after deduct of postage and payment charges from third parties If you are not satisfied or regret for your purchase.
Can i exchange if the size is not suitable?
- We do not provide size exchange service, customer are advised to return and place a new order.
- However if u wish to exchange directly in our retail shop, kindly bring your original order and make an exchange at our retail shop in Johor. (3A, Jalan Indah 8/13, Taman Bukit Indah, 79100 nusajaya, Johor)
I have more question regarding returns and refunds, who shall i contact?
- Kindly email your query at email@example.com , we will contact you during working hour.
- Voga reserve the right to change these term and condition at anytime without prior notice.